i8 live Terms of Use
When you open an account on i8 live, you agree to our terms. We set out what we require from you, what you can expect from us, and how disputes are resolved. These terms apply to all users across Indonesia where our services are available under local law.
Our i8 live platform operates football markets, live-dealer tables, slot games, and esports betting. Your account covers all categories. We handle deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts from mobile banking, local payment, online payment, and e-wallet. Withdrawals follow the same payment rails and are subject to verification.
This page outlines your rights and obligations on i8 live. If you have questions about these terms, our support team is available in English. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
Account Opening and Eligibility
To open an account on i8 live, you must provide accurate identity information and pass our Know Your Customer (KYC) verification. We require a valid government-issued ID, proof of address, and confirmation of your date of birth. This verification protects both you and our platform from fraud and money laundering.
You must be of legal age in your jurisdiction to use i8 live. We do not knowingly accept users under the age of majority. If we discover that you are ineligible, we reserve the right to close your account and return your balance to your registered payment method.
Your account is personal and non-transferable. You may not share your login credentials, allow others to use your account, or create multiple accounts. If we detect account sharing or duplicate accounts, we may suspend or close the accounts and forfeit any balance.
KYC verification is mandatory on i8 live
We cannot process deposits or withdrawals until your identity is verified. This is a legal requirement, not a choice. Verification typically takes a few hours during business hours.
Deposits and Withdrawals on i8 live
We accept deposits through multiple payment methods. E-wallet transfers (DANA, e-wallet, mobile banking, local payment, online payment) and e-wallet payments arrive within seconds. Bank virtual-account transfers from mobile banking, local payment, online payment, and e-wallet settle within one business day. All deposits are subject to verification and may be declined if we detect suspicious activity.
Your balance on i8 live is held in a segregated account and is not used for our operational expenses. If i8 live becomes insolvent, your balance is protected under applicable law. We do not lend your balance to third parties or use it for investment purposes.
Withdrawals are processed to the same payment method you used to deposit. If you wish to withdraw to a different method, you must contact our support team. All withdrawals are subject to verification and may take longer than deposits to process. We reserve the right to request additional documentation for large withdrawals.
We do not charge withdrawal fees on i8 live. However, your bank or e-wallet provider may charge fees for receiving funds. These fees are not controlled by us and are your responsibility.
Bonus and Promotional Terms
From time to time, we offer bonuses or promotions on i8 live. Any bonus is subject to specific terms, which we display at the time of offer. Bonuses may have wagering requirements, game restrictions, or time limits. You must meet all conditions before you can withdraw bonus funds.
We reserve the right to cancel or modify any bonus at any time. If we detect abuse (such as bonus hunting or collusion), we may forfeit the bonus and close your account. Bonuses are not guaranteed and are offered at our sole discretion.
Your Account Security on i8 live
You are responsible for keeping your password confidential. We recommend using a strong, unique password and enabling two-factor authentication on your i8 live account. If you suspect unauthorized access, change your password immediately and contact our support team.
We encrypt all data transmitted between your device and our servers. However, no system is completely secure. We are not liable for losses resulting from your failure to protect your password or from unauthorized access caused by your negligence.
If you forget your password, you can reset it using your registered email address. We will send you a reset link valid for 24 hours. If you do not receive the email, check your spam folder or contact our support team.
Dispute Resolution
If you believe there is an error in your account or a dispute regarding a wager, contact our support team within 30 days. We will investigate and respond within 7 business days. If we find an error in our favor, we will correct it. If we find an error in your favor, we will credit your account.
If you are not satisfied with our response, you may escalate your complaint to our management team. We will conduct a full review and provide a final decision within 14 days. This decision is binding unless you pursue legal action in your jurisdiction.
We are committed to fair resolution. However, we reserve the right to close your account if you engage in abusive behavior toward our support team or if we detect fraud or collusion.
Jurisdiction and Applicable Law
Our i8 live services are available only where local law permits. Users in Jakarta, Surabaya, Bandung, Medan, and other Indonesian cities may access our platform, subject to local regulations. It is your responsibility to verify that access and use comply with your jurisdiction's law.
We do not offer our services in jurisdictions where online wagering is prohibited. If you access i8 live from a restricted jurisdiction, we may close your account and return your balance to your registered payment method.
These terms are governed by the laws of the jurisdiction in which i8 live operates. Any legal action arising from these terms must be brought in the courts of that jurisdiction. You agree to submit to the exclusive jurisdiction of those courts.
Data Privacy on i8 live
We collect personal data (name, address, payment information) to verify your identity and process transactions. This data is stored securely and is not shared with third parties except where required by law or to process your payment.
You have the right to access, correct, or delete your personal data. To exercise these rights, contact our support team. We will respond within 30 days. We may retain some data for legal or compliance reasons even after you close your account.
We use cookies and similar technologies to improve your experience on i8 live. You can disable cookies in your browser settings, but this may affect functionality. For full details, see our Privacy Policy.
Limitation of Liability
We provide i8 live on an "as is" basis. We do not guarantee that the platform will be error-free or uninterrupted. We are not liable for losses resulting from technical failures, network outages, or third-party payment processor errors.
Our maximum liability to you is limited to the amount you have deposited on i8 live in the past 12 months. We are not liable for indirect, incidental, or consequential damages, including lost profits or emotional distress.
Some jurisdictions do not allow limitation of liability. In those cases, our liability is limited to the maximum extent permitted by law.
These terms are updated periodically to reflect changes in law or our practices. We notify users of material changes by email. Continued use of i8 live after changes constitutes acceptance of the new terms.
Changes to These Terms
We may update these terms at any time. If we make material changes, we will notify you by email at least 30 days before the changes take effect. Your continued use of i8 live after the notification period constitutes acceptance of the new terms.
If you do not agree with the new terms, you may close your account and request a withdrawal of your balance. We will process your withdrawal within 5 business days using your registered payment method.
Contact i8 live
If you have questions about these terms or need assistance with your i8 live account, our support team is available in English. You can reach us through the contact form on our website or by email. We aim to respond within 24 hours during business days.
For urgent issues, such as unauthorized account access or suspected fraud, contact our support team immediately. We are available to assist you and will prioritize your case.