Verification at signup on i8 live
When you register on i8 live, we ask for your full name, date of birth, email, phone number, and residential address. We use this information to verify your identity and check against fraud databases. The verification process typically completes within a few minutes; in some cases, we may ask for a photo of your ID or a utility bill to confirm your address.
We store your personal data in encrypted form and do not share it with third parties except where required by law or to process your deposits and withdrawals. If you have questions about what data we hold or how we use it, you can request a copy of your account record by contacting our support team in English.
Two-factor authentication is optional
We offer two-factor authentication (2FA) via SMS or email. Enabling 2FA adds a second step when you log in from a new device, reducing the risk of unauthorized access even if your password is compromised.
Deposit and withdrawal flow
Deposits on i8 live are instant when you use e-wallets like DANA, e-wallet, mobile banking, or local payment. You authorize the transfer from your e-wallet app, and the funds appear in your i8 live account within seconds. Bank transfers via online payment or virtual accounts (e-wallet, mobile banking, local payment, online payment) may take a few minutes to a few hours, depending on your bank's processing speed.
Withdrawals follow a different path. When you request a withdrawal, we review the transaction to confirm that the amount matches your account balance and that your account has not been flagged for unusual activity. This review typically takes a few hours during business hours. Once approved, we send the funds back to your original payment method. If you withdrew via e-wallet, the money returns to your mobile banking wallet; if you deposited via a local payment virtual account, the refund goes to that same account.
E-wallet deposits
- Instant funding to your i8 live account
- Works with online payment, e-wallet, mobile banking, local payment, online payment
- No additional fees from i8 live
Bank transfer deposits
- Slower than e-wallet (minutes to hours)
- Requires manual entry of virtual-account number
- Subject to your bank's daily transfer limits
Password and login security
Your password is the first line of defense for your i8 live account. We recommend using a strong password—at least 12 characters, mixing uppercase, lowercase, numbers, and symbols. Do not reuse passwords from other sites, and do not share your password with anyone, including our support team.
If you suspect that someone else has accessed your account, change your password immediately. If you cannot log in because you have forgotten your password, use the "Forgot password" link on the login page. We will send a reset link to your registered email address. Click the link, verify your identity by answering a security question or confirming your phone number, and then set a new password.
Account activity and monitoring
We monitor your account for signs of fraud or unauthorized access. If we detect a login from an unusual location or device, we may send you a notification asking you to confirm that it was you. If you did not authorize the login, we can lock your account and help you regain control.
You can view your account activity—deposits, withdrawals, game sessions, and login history—in the "Account" section of i8 live. Review this regularly to spot any transactions you do not recognize. If you see something suspicious, contact our support team in English and we will investigate.
Data privacy and retention
We collect your personal data to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering (AML) regulations. We retain your data for as long as your account is active, plus a retention period after closure to meet legal obligations. You can request deletion of your data after your account has been closed for a specified period; contact our support team for details.
We use encryption (TLS/SSL) to protect data in transit between your device and our servers. Our data centers are located in secure facilities with restricted access. We do not sell your personal data to advertisers or third parties.
We update this guide quarterly to reflect changes in our verification process and payment methods. If you have questions about account security on i8 live, our support team is available in English.