i8 live Privacy Policy
This page describes what we collect when you use i8 live and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and comply with local law. Your data is stored securely and is not shared with third parties except where required by law or to process your transactions.
We at i8 live take data protection seriously. When you open an account, you provide identity documents, proof of address, and payment information. We use this data only for account verification, transaction processing, and fraud prevention. We do not sell your data to marketers or use it for purposes unrelated to your account.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you have questions about how we handle your data, our support team is available in English.
What Data We Collect on i8 live
We collect personal data when you open an account on i8 live. This includes your full name, date of birth, email address, phone number, and residential address. We also collect government-issued identity document numbers (such as your national ID or passport number) and proof of address (utility bill or bank statement).
When you make a deposit or withdrawal, we collect payment information. For e-wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment), we record the transaction ID and timestamp. For bank virtual-account transfers from e-wallet, mobile banking, local payment, or online payment, we record your account number and the amount transferred. For e-wallet payments, we record the transaction reference.
We also collect information about your activity on i8 live. This includes the games you play, your bet amounts, your session duration, and your device type (mobile browser or Android app). We use this data to improve our platform, detect fraud, and comply with anti-money-laundering regulations.
We do not collect your password in plain text. We store only an encrypted hash of your password. We do not collect your payment card details directly; our payment processors handle card data and we receive only a transaction confirmation.
We collect only what we need on i8 live
We do not ask for unnecessary personal information. If we request data, it is for account verification, transaction processing, or legal compliance. We do not collect data for marketing purposes.
How We Use Your Data
We use your personal data for several purposes. First, we verify your identity to comply with Know Your Customer (KYC) regulations. This protects both you and our platform from fraud and money laundering. Second, we process your deposits and withdrawals using your payment information. Third, we use your email and phone number to send account notifications, such as login alerts or withdrawal confirmations.
We also use your data to detect and prevent fraud. If we notice unusual activity on your account (such as multiple failed login attempts or a withdrawal to a new payment method), we may request additional verification. This is a security measure to protect your account.
We analyze aggregated, anonymized data to improve i8 live. For example, we may analyze which games are most popular or which payment methods are most commonly used. This analysis does not identify you personally; it helps us understand user preferences and optimize our platform.
We comply with local law by retaining transaction records and account activity logs. If a government agency requests your data, we may be required to disclose it. We will notify you of such requests unless we are legally prohibited from doing so.
Third-Party Data Processors
We use third-party payment processors to handle deposits and withdrawals on i8 live. These processors receive your payment information (such as your e-wallet account or bank account number) to complete transactions. We have data-processing agreements with all third parties to ensure they protect your data.
Our servers may be located outside your jurisdiction. This means your data may be stored in a different country than where you live. However, we apply the same security standards regardless of server location. Your data is encrypted in transit and at rest.
We do not share your data with marketing companies, advertisers, or other third parties unrelated to your account. We do not sell your email address or phone number. The only exceptions are when required by law or when you explicitly consent to share your data.
How We Protect Your Data
We use industry-standard encryption to protect your data. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). Your password is hashed using a strong algorithm and is never stored in plain text.
Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits and penetration testing to identify vulnerabilities. We also implement two-factor authentication on account changes to prevent unauthorized access.
However, no system is completely secure. We cannot guarantee that your data will never be compromised. If we discover a data breach, we will notify affected users and take steps to mitigate the damage. We recommend that you use a strong, unique password and enable two-factor authentication on your i8 live account.
We retain your data only as long as necessary. Once you close your account, we delete your personal data within 30 days, except where we are required by law to retain it for compliance or dispute resolution.
Your Rights Regarding Your Data
You have the right to access your personal data on i8 live. You can view your account information, transaction history, and activity logs by logging into your account. If you need a copy of all your data, contact our support team and we will provide it within 30 days.
You have the right to correct inaccurate data. If your name, address, or other information is incorrect, you can update it in your account settings. For changes that require verification (such as your identity document number), contact our support team.
You have the right to delete your data. You can close your account at any time, and we will delete your personal data within 30 days. However, we may retain transaction records and account activity logs for legal or compliance reasons.
You have the right to object to certain uses of your data. For example, if we use your data for fraud detection and you believe it is inaccurate, you can request a review. We will investigate and respond within 14 days.
Cookies and Tracking Technologies
We use cookies to improve your experience on i8 live. Cookies are small files stored on your device that help us remember your preferences and keep you logged in. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device).
We also use tracking pixels and similar technologies to analyze how users interact with i8 live. This helps us understand which features are most popular and where users encounter problems. We use this information to optimize our platform.
You can disable cookies in your browser settings. However, this may affect functionality on i8 live. For example, you may need to log in more frequently or may not be able to access certain features.
We do not use cookies to track you across other websites. Our cookies are used only on i8 live and are not shared with third parties.
Contact Us About Your Data
If you have questions about how we handle your data or want to exercise your rights, contact our support team. We are available in English and will respond within 24 hours during business days.
You can also contact our data protection officer if you have concerns about our data practices. We take all inquiries seriously and will investigate any complaints.
If you believe we have violated your privacy rights, you may file a complaint with your local data protection authority. We will cooperate with any investigation and take steps to remedy the violation.
We update this privacy policy periodically to reflect changes in our practices or applicable law. We notify users of material changes by email. Continued use of i8 live after changes constitutes acceptance of the updated policy.
International Data Transfers
Our servers may be located in countries outside Indonesia. When you use i8 live, your data may be transferred to and stored in these countries. We ensure that all international transfers comply with applicable data protection laws.
We apply the same security standards to data stored internationally as we do to data stored locally. Your data is encrypted in transit and at rest, regardless of where it is stored. We have data-processing agreements with all service providers to ensure they protect your data.
Children's Privacy
We do not knowingly collect data from children under the age of majority in their jurisdiction. If we discover that a user is underage, we will close their account and return any balance to their registered payment method.
Parents or guardians who believe their child has opened an account on i8 live should contact our support team immediately. We will investigate and take appropriate action.